Privacy conditions

This privacy policy applies to all natural persons, such as tenants, landlords, their authorized representatives, etc. However, this Privacy Policy is not intended for legal entities.

You will also find information on the website of the data protection authority. To do this, follow this link: gegevensbeschermingsautoriteit.be.
 

Until 24/05/2018, the law of 08/12/1992 on the protection of privacy with regard to the processing of personal data and its implementing decrees constitute the applicable legislation on privacy. From 25/05/2018, it will be replaced by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. data and repealing Directive 95/46/EC (General Data Protection Regulation). Since this Privacy Statement is already based on the new legislation, certain procedures described in this Privacy Statement will only be operational after that date.

Personal data is any information about an identified or identifiable natural person. For example, this may be a person's name, a photo, a telephone number, a code, a password, a contract number, an e-mail address.

Processing is any operation relating to personal data. By “data processing” we mean any processing of personal data. The term “processing” includes, among other things, the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, distribution or in any way making available, bringing together, combining, archiving, erasing or ultimately destroying personal data.

We are the controller of your personal data. This means that we determine the purposes and means of processing your personal data. We are your point of contact for all questions regarding the use of your data.

If we allow customer end users (such as employees, interns, etc.) to use our products and services that fall under this privacy policy, we have the following responsibilities:

• we must adequately inform end users that, through their use of our products and services, we will process their personal data
• we must obtain all legally required consents from end users before processing their personal data
• We may not use our products and services to collect personal data that is contrary to applicable privacy legislation
• We must inform you about the security level of our products and services and, at our discretion and ability, take appropriate technical and organizational measures to adequately protect the personal data against unauthorized or unlawful processing and against unlawful or accidental destruction, accidental loss, falsification, unauthorized distribution, damage, alteration, unauthorized access or disclosure.
• We must take all reasonable measures to ensure the reliability of the end users who have access to the personal data.
• We must not do, cause or permit anything that could in any way result in any violation of those privacy laws.

Through our products and services you can also use services from other parties such as chat, third-party websites, forums, Facebook, Twitter, news groups and/or apps. We have no control over, and are not responsible for, the information you post there and how it is processed. It is up to you to handle this sensibly and carefully read the privacy policies of these third parties.

We are the controller of your personal data, which means we are your point of contact and that of the supervisory authorities for all questions regarding the use of your data.

During the various contacts with you, we may collect various personal data: identification data (surname, first name, address, etc.), contact details (address, e-mail address, telephone, etc.), data about the property that is rented/sold and rented/purchased. , information about the rental agreement, information about the sales agreement, ...

We will process your data:

• When you become a customer
• When you complete the forms, documents and contracts that we present to you
• When you rely on our services and products
• When you contact us through the various channels made available to you
• When your data is published or communicated by authorized third parties (persons you have specially authorized, the Belgian Official Gazette, your real estate agent, your steward, syndic), etc.
• When you provide data while using our websites: when you request a quote online or place an order, or this is done for you, ...
• When you visit one of our websites or use our apps via cookies and other technologies, ...

When we request your personal data, you have the right not to respond. However, this refusal could prevent the initiation of a commercial relationship or the performance of its services, change its nature or affect its management.

We process your personal data for various purposes, each time only processing the data that is necessary to achieve the intended purpose.

We use your personal data:

• When we have received permission
• In the context of the preparation or implementation of our services
• To comply with legal or regulatory provisions to which we are subject, such as the prevention of money laundering, combating tax fraud and tax obligations.
• When we have a legitimate interest, in which case we always strive for a balance between that interest and respecting your privacy.

Access to your personal data is only permitted to persons who need this data to perform their tasks. They must observe a strict obligation of confidentiality and comply with all technical and organizational regulations for ensuring the confidentiality of personal data.

Under no circumstances can this data be stored outside the European Union. Our websites sometimes contain links to third-party sites (social media, organizers of events that we sponsor) whose terms of use do not fall within the scope of this privacy policy. Please read carefully their policy regarding the protection of your personal data.

We do not sell or pass on personal data to third parties unless:

• To our legal successors. We pass on your personal data to our possible legal successors and affiliated companies (such as subsidiaries and sister companies) for the same purposes as those stated in this privacy policy.
• This is necessary for our services. For some aspects of our products and services we work with third parties or engage subcontractors. The transfer of your data only takes place for the same purposes as ourselves. We ensure that, just like us, they manage your data safely, respectfully and with due care.
• There is a legal obligation.
• There is a legitimate interest for us or the third party involved. This only happens provided that your interests or your fundamental rights and freedoms do not outweigh it.
• You give us permission to do so. If we would otherwise provide personal data to third parties, this will be done with an explicit communication, which provides an explanation about the third party, the purposes of the transfer and processing. Where required by law, we obtain your explicit consent. You always have the option to object.

We use your data to provide you with excellent service and general communication about the products and services that you have with us or that may be of interest to you. At this level, the above-mentioned data is processed in the context of our legal obligations, our legitimate interests and the proper execution of your contract (including complaint and customer management, as well as informing about and improving services). You choose not to receive direct marketing, but we will of course continue to inform you about optimal use of the products and services you already have. For example, we can make you a proposal for a product or service that better suits your needs.

Your right of access
You have the right to (free) access to data that concerns yourself. You can ask us:

• Whether we process your personal data
• Why we process it
• What is the origin of the processed data
• What logic we use when we automatically process certain personal data

You must request your right of access by email. To exercise your right of access and to prevent any unauthorized disclosure of your personal data, you must provide us with proof of your identity. We therefore ask you to preferably add a copy of the front of your identity card to your application.
We have 45 days to respond to your request. Please note that this period will only begin once we have received your request and have all the information required to fulfill your request.

If you have any reason to believe that we have not handled your request correctly, please inform us first by email so that we can review the options with you. For the sake of completeness, we inform you that if we do not respond to your request, refuse it or if our answer does not meet your expectations, you always have the right to file a complaint with the data protection authority, which will then, in the context of its mediation mission, will intervene.

Your right to correction and deletion
You have the right to have incomplete, incorrect, inappropriate or outdated personal data removed or changed. You can contact our services for this. We will then adjust or delete this information if necessary within the legally established periods. Please note that sometimes, depending on your request, we can no longer offer you some services. We cannot always delete all requested data.

Your right to object to the processing of your data for direct marketing
You always have the right to object to the use of your personal data for direct marketing purposes, without giving any reason. You can always contact us to deactivate our option for promotions and/or promotions via telephone, post, text message or e-mail.

We ensure appropriate organizational and technical measures to protect personal data. We may not store personal data for longer than is necessary to achieve the purpose for which we collect it. Once all purposes have been achieved, this data will be deleted.

This means that the processed data will be retained for the entire term of our agreement, the statutory retention period as well as any other retention period that would be imposed by applicable laws and regulations.

Apart from the data that you voluntarily share with us when using our websites, we also use cookies and other technological means to collect data.

Websites
You can visit our websites without disclosing your personal data. With your permission (to the extent necessary), we can inform you as a visitor to our websites about a personalized range of products and services. To optimize our services, we can further supplement your customer data with the data that we derive from the cookies as a result of your use of our websites.

Cookies
What are cookies?
We use cookies when you open our emails and/or when you visit our websites or use apps. Cookies are pieces of information that are stored on your own computer or mobile device and that optimize the ease of use of our websites and apps. For example, you can be identified as a visitor to our websites on your next visit and we can better tailor our websites to your wishes, preferences and ease of use. Cookies can also be used to personalize the content or advertising of a website.

What types of cookies do we use?

• Indispensable cookies: are necessary to use the website and ensure a secure identity check. For example: navigation on the website, contents of shopping cart, access to personal data...
• Functional cookies: make the functioning of the website easier and provide a personalized surfing experience by, for example, remembering login names, passwords, the contents of your shopping cart and preferences - such as the language setting.

Mobile apps
We can offer various apps. If you use these services, it may also be necessary to process your personal data. These data are always processed in accordance with the provisions of this Privacy Policy.

For more information about our privacy policy or for complaints related to your privacy, including exercising your right of access, you can contact us by email.